Refund policy

Refund Policy

Our policy lasts 10 days. If it has been 10 days since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that it was in have received it. It must also be in the original packaging.

To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

There are certain situations where partial refunds only exist: (if applicable)
* Any item that is not in the Original condition, damaged, or missing parts for reasons not attributable to our fault.
* All items returned more than 10 days after delivery Refunds (if applicable)
Once your return is received and checked, we'll email you to let you know we've received your return. We will also notify you that your refund has been approved or declined.
If approved, your refund will be processed and automatically credited to your credit card or original payment method within a specified number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please double-check your bank account first.
Then contact your credit card company, it may take some time Your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of these and still haven't received your refund, please contact us at

Sale items (if applicable)
Only items at regular prices can be reimbursed, unfortunately sale items cannot be reimbursed.

Exchange (if applicable)
We only replace items if they are defective or damaged. If you want to exchange it for the same item, send us an email to and send your item to: Josef Pöll Straße 10/2/64, Innsbruck, 6020, Austria.
< br> Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to you upon receipt of the returned item.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to later pass it on to you, we will send the gift giver an Refund and he will find out about your return.

To return your product, you should send your product to the following address: Josef Pöll Strasse 10/2/64, Innsbruck, 7, 6020, Austria.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping back will be deducted from your refund.

The time it takes for your exchanged product to get to you will vary depending on where you live.

If you're shipping an item over $ 30, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.